The Wizard Exploratorium® Terms & Conditions

General Terms and Conditions:

By making a reservation at The Wizard Exploratorium (London) you agree to our reservation and cancellation terms. We wish to thank you for your understanding and co-operation and look forward to welcoming you to your experience with us.

All purchases are final and non-refundable. Your debit/credit card details are required for all purchases. These details will be held in a secure PCI-DSS compliant vault. There is a payment processing fee charged per-ticket at the time of payment and VAT is included in ticket price.

The Wizard Exploratorium relies upon bookings being honoured by our guests or sufficient notice being given of any requested changes to reservations as well as correct booking details in order to correspond and fulfill the reservation made. The Wizard Exploratorium is not responsible for an incorrect or misspelled name, email address or any other details provided at the time of booking.

Unfortunately we are unable to hold unconfirmed reservations that have not been paid in full. A booking is not confirmed without a booking confirmation email.

You may be required to provide proof of purchase upon attempt to redeem any tickets or reservations made. The best way to do this is to show a confirmation email or other written correspondence from our own support channels. As a result you should avoid forwarding your confirmation email or communication to external parties.

Bookings may be rescheduled if the guest has established contact using the contact form on our website (wizardexploratorium.io/contact) with at least 48 hours before the start of the scheduled reservation. Contact made by other means has no guarantee of reaching The Wizard Exploratorium and is insufficient for rescheduling a booking. All re-booking dates and times are subject to availability, which can be checked using the booking calendar shown on the relevant experience’s webpage. The Wizard Exploratorium is not responsible for unavailable booking dates and times.

Any attending customer who appears to be intoxicated may not be admitted or may be removed from the premises at any time and no refund or reschedule will be offered.

Any attending customer who behaves aggressively or is perceived by management to be behaving aggressively, may be removed from the premises at any time and no refund or reschedule will be offered.

If you are unsatisfied with your experience, we would encourage you to be in touch with our support team at exploratoriumsupport@thecauldron.io. Should communication reach the point of requesting a refund or reschedule of some sort, please note that any offers or guarantees made by on-site staff, verbal or written do not serve as sufficient covenant to warrant a final outcome. Any such decision will only be confirmed in writing from a customer support channel following investigation (which will include recommendation from on-site staff). Decisions made by online support channels will be in line with relevant Terms and Conditions and will be final. No refunds of any kind will be made available on site in the form of cash or credit.

Reservations may not be switched with other venues around the world or with other concepts, pop-ups or establishments, either partnered with The Wizard Exploratorium or not. Your reservation will only be relevant and valid to the venue it has been made with. In case of error the customer must contact our support channels exploratoriumsupport@thecauldron.io more than 48 hours before the reservation is due to begin, at a minimum.

To enjoy the full experience we ask that customers arrive 10-15 minutes before the start time of their Experience in order to check in. If customers arrive after the start time of their booking, they may not be admitted to the experience area at all and could miss the entirety of the session. In this scenario, in order to respect the quality and continuity of other participants' experiences, rescheduling, refunding or other arrangements may not be offered and are not the responsibility of The Wizard Exploratorium to provide.

Unfortunately the venue is not suitable for individuals that require disabled access. The Wizard Exploratorium does not have baby changing facilities at the venue. Pushchairs are not permitted in the experiences but can be left collapsed on the ground floor.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

1. Covid19

During the course of government mandated restrictions and prohibitions due to the Global Covid19 Pandemic, The Wizard Exploratorium will operate entirely within the adjusting guidelines at all times, in order to provide a safe environment for customers, staff and the wellbeing of the wider community.

Furthermore, all experiences and interactions taking place have been individually assessed to continue this position and social distancing will be in practice around the venue. In purchasing a ticket or entering the store, all customers are agreeing to respect and act within the guidelines at all times in order to have their reservations and purchases fulfilled. Deliberate or gross infringement upon any guides set out, could result in the reservation and/or experience being terminated at any time and not being refunded.

Upon arrival and before entry, we may require each member of your party to submit their information to facilitate effective contact tracing should it prove necessary. This information will only be shared with the relevant government body in the event of a public health crisis.

Other actions being taken to maintain a safe environment may change from time to time and may include and not be limited to:

Maintaining appropriate social distance as requested by staff
Wearing Masks/Gloves as required
Temperature readings being taken
Required sanitising upon entry or interaction with certain exhibits or experiences

If you appear to be unwell with Covid-related symptoms (including the failing of a temperature reading) you may be asked to leave the premises or refused entry. Under these circumstances your reservation may be rescheduled to a later date, regardless of the 48 hour restrictions included in our “General Terms and Conditions”.

Additionally if you are hospitalised, require medical attention or are forced to self-isolate due to a Covid-related illness or exposure then your reservation may also be rescheduled regardless of the 48 hour restrictions included in our “General Terms and Conditions.” Please note that evidence of formal notice may be required to validate this.

If you are part of a group, only the affected individual may receive a reschedule. On-site management will advise how to proceed but please note that any final decisions will be made in writing by customer support channels only. Verbal offers or guarantees made to unaffected individuals by on site staff do not serve as sufficient warranty for reschedules or refunds and no refunds of any kind will be made available on site in the form of cash or credit.
Covid19 Terms and Conditions do not extend to other illnesses or incidents unrelated to Covid exposures. In any non-covid related situations, “General Terms and Conditions” will apply.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

2. Ticket Types

2.1 Magic Wand Experience

Ticket type: Build your own Magic Wand

All Terms & Conditions from the “General Terms and Conditions” section above, apply to this ticket type.

This ticket type entitles you to customise and construct your own working, illuminated magic wand during a 30 minute (approximately) experience and tutelage. The wand created during your experience is yours to keep following the session and will be compatible for use with other Wands and Wizard’s Exploratorium interactive properties or products. A “working” magic wand is not actually magic (but science) and can only control specific objects and illuminates through capacitive touch when gripped appropriately. Upon wand completion, unused parts will be collected by the Wandmaker and returned to their inventory. These are not included with your magic wand package.

This ticket is redeemable only at Wands and Wizard Exploratorium (London) (referred to commonly as The Wizard Exploratorium), located at 26 Greek Street, London, W1 5DE.This ticket is redeemable only once and at a specific time as outlined during your reservation process or through written rescheduling via our support channels (reachable at exploratoriumsupport@thecauldron.io). If you do not know or are having difficulty ascertaining when your reservation is due to take place, or require clarification any other details, you should contact these support channels immediately using the email address linked with your reservation.

This ticket cannot be swapped for other tickets for venues either linked or partnered with The Wizard Exploratorium or otherwise. This ticket also has no monetary or transactional value.

This reservation will only entitle you to one magic wand per maker, per experience. Any parts not used in the construction of your magic wand remain property of the Wizard Exploratorium.

Payment for this ticket type will be made in full, online and in advance of the start of the reservation. Tickets may also be available to purchase at the venue, but all details will go through and remain within online channels. Availability to be able to purchase tickets at the venue is not guaranteed.

One ticket will allow one wand-maker and one assistant. At least one of these people must be aged 12 or above, and the assistant must be above age 16. In all cases both individuals must be aged 8 or above as the Magic Wand Experience contains small parts that could pose a choking hazard to infants and toddlers. Direction on how to correctly use these components will be provided and responsibility for injury or accident occurring through misuse of any parts lies entirely with the customer.

An assistant per maker is not required and the maker may attend on their own or in the company of other, separately purchasing makers.

Due to the theatrical and interactive nature of the Magic Wand Experience, each maker must build at their own separate workspace. There is no guarantee that workspaces will be adjoining but reasonable efforts will be made to accommodate this.

Any makers or assistants that breach any of these terms and conditions or the general terms and conditions may be removed from the experience. In the case of this involving a person under the age of 12, both maker and assistant will be removed. Additionally makers or assistants continuously disrupting the Experience to the detriment of other participants may also be removed. All reasonable measures and tolerances will be allowed for young children.

An assistant is not permitted to make their own magic wand or take any of the materials on offer to the maker.

Custom magic wands made during the experience are non-refundable, however the Experience will guarantee you one magic wand that illuminates and is interactive with other relevant products, exhibits and technologies provided or purchased from the Wands and Wizards Exploratorium or The Cauldron® online store (accessible at shop.thecauldron.io)

To enjoy the full experience we ask that customers arrive 15 minutes before the start time of their Experience in order to check in. If customers arrive after the start time of their booking, they may not be admitted to the experience area at all and could miss the entirety of the session. In this scenario, in order to respect the quality and continuity of other participants' experiences, rescheduling, refunding or other arrangements may not be offered and are not the responsibility of The Wizard’s Exploratorium to provide.

This experience contains flashing lights, loud sounds, wind, and smoke.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

2.2 Wizard Afternoon Tea

2.2a Ticket type: Arcane Wizard’s Afternoon Tea

All Terms & Conditions from the “General Terms and Conditions” section above, apply to this ticket type.

This ticket type entitles you to Wizard Afternoon Tea, which is a self-guided, non-alcoholic Afternoon Tea booking that lasts for 1hr 45 min and includes 1 magic wand rental, 2 teas, and a selection of food items per ticket. A separate ticket is required for each person in your party.

A “working” magic wand is not actually magic (but science) and can only control specific objects and illuminates through capacitive touch when gripped appropriately.

This ticket is redeemable only at Wands and Wizard Exploratorium (London) (referred to commonly as The Wizard Exploratorium®), located at 26 Greek Street, London, W1 5DE.This ticket is redeemable only once and at a specific time as outlined during your reservation process or through written rescheduling via our support channels (reachable at exploratoriumsupport@thecauldron.io). If you do not know or are having difficulty ascertaining when your reservation is due to take place, or require clarification any other details, you should contact these support channels immediately using the email address linked with your reservation.

This ticket cannot be swapped for other tickets for venues either linked or partnered with The Wizard Exploratorium or otherwise. This ticket also has no monetary or transactional value.

One ticket will allow a single-person booking for Wizard Afternoon Tea. If you are age 12 or older you must select the Arcane Wizard’s Afternoon Tea. A maximum of 4 under 18s may be present for one booking without an adult present.

You will be sharing a tea stand and food items with the other people in your party.

Vegan and gluten-free alternative items are available, but must be indicated at the time of booking. If notice is not given at the time of booking there is no guarantee that this service will be able to be provided for your booking, as all food items are prepared in advance and specifically for the day’s bookings. All reasonable attempts will be made to ensure that your visit with us is to your liking and food preference. In the event that advanced notice of dietary preferences is not given, it may take longer for those food items to arrive at the table. No additional time will be provided to the booking slot.

Any guests that breach any of these terms and conditions or the general terms and conditions may be removed from the experience. In the case of this involving a person under the age of 12, both child and guest will be removed. Additionally guests who continuously disrupt the Experience to the detriment of other guests may also be removed. All reasonable measures and tolerances will be allowed for young children.

To enjoy the full experience we ask that customers arrive 10-15 minutes before the start time of their seating time in order to check in. Your booking for Wizard Afternoon Tea occurs in timed slots with bookings before and after. It will conclude 1hr 45min from its scheduled start time, regardless what time the guest arrives.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

2.2b Ticket type: Little Wizard’s Afternoon Tea

All Terms & Conditions from the “General Terms and Conditions” section above, apply to this ticket type.

This ticket type entitles you to Wizard Afternoon Tea, which is a self-guided, non-alcoholic Afternoon Tea booking that lasts for 1hr 45 min and includes 1 magic wand rental, 1 tea, and a child-sized selection of food items per ticket. A separate ticket is required for each person in your party.

A “working” magic wand is not actually magic (but science) and can only control specific objects and illuminates through capacitive touch when gripped appropriately.

This ticket cannot be swapped for other tickets for venues either linked or partnered with The Wizard Exploratorium or otherwise. This ticket also has no monetary or transactional value.

One ticket will allow a single-person booking for Wizard Afternoon Tea. Little WIzard’s Afternoon Tea is for anyone under the age of 12. If you are age 12 or older you must select the Arcane Wizard’s Afternoon Tea. A person under the age of 12 must be accompanied by an adult at all times and will not be permitted to remain on the premises without an adult present. Teas are hot, and Little Wizard’s Afternoon Tea requires the assistance of an adult to do. This adult should arrive with the Little Wizard and remain with them at all times.

You will be sharing a tea stand and food items with the other people in your party.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

2.2b Ticket type: Student Wizard Afternoon Tea

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

This ticket type entitles you to Wizard Afternoon Tea, which is a self-guided, non-alcoholic Afternoon Tea booking that lasts for 1hr 45 min and includes 1 magic wand rental, 1 tea, and a selection of food items per ticket. A separate ticket is required for each person in your party.

A “working” magic wand is not actually magic (but science) and can only control specific objects and illuminates through capacitive touch when gripped appropriately.

This ticket cannot be swapped for other tickets for venues either linked or partnered with The Wizard Exploratorium or otherwise. This ticket also has no monetary or transactional value.

One ticket will allow a single-person booking for Wizard Afternoon Tea. Teas are hot, and Little Wizard’s Afternoon Tea requires the assistance of an adult to do. This adult should arrive with the Little Wizard and remain with them at all times.

You will be sharing a tea stand and food items with the other people in your party.

The Wizard Exploratorium reserves the right to change these terms and conditions at any time.

2.3 Potions Experience

2.3a Ticket Type: Adult Potions Experience Off-Peak/Peak

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

This is The Wizard Exploratorium® standard ticket, this ticket type will entitle you to 1 magical experience per purchase at the date and time specified upon purchase.

As a timed experience, the ticket is only valid at the exact date and time agreed and ceases to be valid once that specific time slot has past, regardless of successful attendance. In purchasing this ticket the customer agrees that the product will be available at the time, date and location specified and that responsibility for failure to attend said product rests entirely with the customer.

The magical experience provided will be in line with what is advertised on the relevant venue's website and any details made in writing during the booking process. Please note that different venues can have differing offerings.

You will be provided with an item of food which may seasonally change. You are required to tell us your dietary restrictions or allergy requirements at the time of booking. Without advanced notice we will do our best to accommodate your dietary needs.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.

2.3b Ticket Type: Family-Friendly Potions Experience

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

Family friendly sessions are for persons aged 10 and upwards. 1 adult over the age of 18 must attend for every 3 persons under the age of 16. Upgrade vouchers are available for persons over the age of 18 who wish to consume alcohol during the course of their experience, however a party where all participants are aged 18+ will not be valid on a family friendly ticket; at least one member of the party must be under the legal drinking age for the family friendly reservation to apply. Seatings available (availability is continuously subject to change) on Mondays, Tuesdays and Thursdays at 5:15pm. All minors to be off premises without exception by 8pm. Children under the age of 5 are not permitted in the venue for Potion Making.

Minors suspected of or attempting to consume alcohol on premises by any means may be rejected from the venue along with the rest of the party, regardless of age, and without refund or compensation.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.

2.4c Ticket Type: Student Potions Experience

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

This is a standard ticket for magical beings 18+ with a valid Student ID, this ticket type will entitle you to 1 magical experience per purchase at the date and time specified upon purchase. Please note that a valid Student ID must be shown.

As a timed experience, the ticket is only valid at the exact date and time agreed and ceases to be valid once that specific time slot has past, regardless of successful attendance. In purchasing this ticket the customer agrees that the product will be available at the time, date and location specified and that responsibility for failure to attend said product rests entirely with the customer.

Any reservation made with this ticket type is valid until 15 minutes after the reservation time, failure to attend within the 15 minute window could result in the table being lost. Submission of card details is required in order to secure a reservation.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.

2.4 Combination Tickets

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

2.4a Wand Making + Potion Making

Terms and Conditions apply from term 2.1 and term 2.3. These are consecutive bookings and require that you arrive on time.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.

3. Ticket Times

3.1 Wizard Afternoon Tea

Arcane & Little Wizard’s Afternoon Tea:

Monday, Tuesday & Thursday (last booking 3:30pm)

Wednesday (last booking 5:30pm)

Friday (last booking 4:00pm)

Saturday (last booking 1:30pm)

Sunday (last booking 4:30pm)

Student Tickets:

Monday, Tuesday & Thursday (last booking 3:30pm)

Wednesday (last booking 5:30pm)

Friday (last booking 4:00pm)

(not including special event dates)

3.2 Potions Experience

Adult Peak:

Friday - Sunday all day

Adult Off-Peak:

Monday - Thursday all day

Student Tickets (age 18+):

Sunday - Thursday (not including special event dates)

Child Ticket (age 18-):

Sunday - Thursday (last booking 5:15pm)

4. Ticket Type: Halloween Special! Potions Experience (Off-Peak/Peak)

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

This ticket type is only valid for the week 24th -31st October 2022.

This ticket also grants the purchaser access to a Prosecco or Hallowcream welcome, in addition to the regular offering supplied when a normal "magical experience" ticket has been purchased (outlined in section 3). As well as this, a featured, themed interactive potion will also be on the menu for the limited time of this tickets validity.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.

5. Ticket Type: Halloween Special! Afternoon Tea Experience

All Terms & Conditions from the “General Terms and Conditions” section above apply to this ticket type unless otherwise specified.

This ticket type is only valid for the week 24th -31st October 2022.

This ticket also grants the purchaser access to a Prosecco or Hallowcream welcome, in addition to the regular offering supplied when a normal "magical experience" ticket has been purchased (outlined in section 3). As well as this, a featured, themed afternoon tea offering will also be on the menu for the limited time of this tickets validity.

The Wizard Exploratorium® reserves the right to change these Terms and Conditions at any time.